With this initiative, the company brings customers the innovations in digital transformation and promotes self-service in the commercial offices of Verón and Friusa.
Bavaro. The Altagracia. The Punta Cana-Macao Energy Consortium -CEPM- sets in motion a new model of innovative culture through Intelligent Service Tables, through which customers can self-serve and carry out their usual transactions without queuing, in an easy way and fast.
The human team present at the branch will promote and train users in self-management through the digital channels available in the smart desks of the commercial offices of Verón and Friusa.
“We innovate day by day to ensure that our customers can have tools that facilitate access to information about their service,” said Wellington Reyes, Commercial and Innovation Director of CEPM.
Through the Smart Tables, CEPM clients can self-serve, explore their contract through available digital solutions and use state oft he art technology to carry out their transactions.
A few months ago, CEPM announced its commitment to make Bavaro, Verón and Punta Cana the first smart cities in the country and this is a further commitment to that vision, said Reyes.
This innovation is in addition to others that CEPM has implemented, such as telemetering for electricity consumption, remote solutions for interaction with users, access to ATM networks for charging and service payments, the mobile application and the project for electric mobility. “All these innovations are fundamental axes to achieve the purpose of empowering customers to control their consumption in a practical and easy way,” said Reyes.
He explained that another highly relevant support to make the first smart cities of the country a reality is located in the telecommunications services -through the company ACTIVA- with the focus of reducing the digital divide in its concession area through innovation.
The implementation of these smart training tables is focused on the new habits of users and their way of understanding and relating to new technologies.
The human team of our Commercial Offices will promote and train users in self-management through the digital platforms of CEPM to make their payments, report failures, request a new service or give any follow-up to requests, he concluded.