Residential

Residential Customers

CEPM residential customers may find here information related to our internal processes, the CEPM mobile application, energy saving tips, electrical risks and dangers, and how to better understand your bill. You can request a new contract, report problems, and fraud. You may also become familiar with our payment channels and obtain information on our Prepaid Plan and CEPM Credi-$imple.


Prepaid Plans

With our Prepaid Plan you may have control of what you consume.

Virtual Office

Access your balances, invoices, make payments, prepaid option…

Request a New Contract

Fast and Easy

Postpaid Plans

100% worry-free.

Schedule your Appointment

Check Office Hours

Update your Data

A Quick and Easy Process…

CEPM Credi-$imple

This is a new product provided by CEPM Services. It is for residential and commercial customers, giving them the opportunity to access financing for needed appliances or wish to change.

Commercial Offices

You may make your payments in all CEPM Commercial Offices, as well as discuss various procedures related to your account.

Payment Channels

In addition to these facilities, where the relationship between the buyer and seller is direct, there are some payment security providers that guarantee…

With CEPM App

It is Much Easier!

If you do not have access to a nearby computer to contact the CEPM Virtual Office, you may do so from the CEPM mobile application. Wherever you are. Download the App for Androids from Google Play and for iOS from the Apple Store.


Savings Tips

Practical tips
for the Efficient Use of Electrical Energy

Your Procedures

Become familiar with the information necessary to carry out the required procedures.

Report Fraud

The theft of electricity and other installed facilities is punishable by law and harms us all.

Customer Information

Here you can view and download our Service Request Application.

Rights and Duties

Learn more about the obligations we have with you, and those you have as a user…