INDIVIDUALS

1. Copy of national ID card (cédula) or passport.
2. Copy of the property title.
3. Notarized lease agreement, if you are a tenant.
4. Notarized letter of authorization from the property owner, if you are a tenant.

COMPANIES

1. Copy of the property title and notarized lease agreement if you are a tenant.
2. Current commercial registry certificate.
3. If the applicant occupies the property on loan, they must submit a notarized authorization from the property owner and a copy of the property title.
4. Notarized lease agreement for the property or facility for which the service is requested.
5. Certified copy of the company’s incorporation documents.
6. Copy of the Tax Identification Card with the RNC.
7. Current board or shareholders’ meeting minutes confirming the applicant as the company’s legal representative.
8. Copy of the national ID card of the company’s legal representative.
9. Letter on company letterhead, stamped, requesting the service.
10. Bring the company’s physical stamp to the CEPM commercial office to stamp the electricity contract at signing.

Download the brochure here for more information.

1. Only the electricity contract holder may do this.
2. Copy of national ID card or passport.
3. If the contract is in a company’s name, the legal representative must appear in person.

1. The current contract holder and the new holder must appear at a commercial office.
2. If the current contract holder cannot appear, the new holder must submit a notarized letter in which the current holder authorizes the transfer of the electricity contract.
3. Copy of the national ID card or passport of both parties.
4. If it is in a company’s name, bring the company bylaws, RNC, current commercial registry certificate, a copy of the legal representative’s national ID card or passport, and the company stamp.
5. If the contract has a security deposit, the amount accumulated to date will be refunded to the current holder and the new holder must pay the corresponding deposit. If the current holder has no deposit, no refund applies.
6. The new holder must cover the corresponding deposit amounts.
7. The new holder must complete and sign the new contract service form for the deposit calculation.

1. You must be the contract holder.
2. Copy of national ID card and passport.
3. File the claim at one of our commercial offices.

1. The claim must be filed by the contract holder within 72 hours of the incident.
2. Internal installations must comply with the technical standards specified in the energy supply contract.
3. The customer must bring a letter describing the equipment (brand, model, reference), the date and time of the damage, photos of the appliances and a quote for the cost of the item.

INDIVIDUALS

1. Complete the service request form at a commercial office.
2. Copy of national ID card (cédula) or passport.

COMPANY

1. Complete the service request form at a commercial office.
2. Letter signed and stamped by the company representative.
3. Copy of the legal representative’s national ID card or passport.

View the service request form

1. Only the contract holder may make this change.
2. Complete the service request form at a commercial office.
3. Copy of national ID card or passport.
4. If the change is from prepaid to postpaid, you must bring the documents specified in the new contracts brochure and pay the corresponding deposit.

1. Copy of national ID card or passport.
2. Be the contract holder.
3. Complete the service request form.
4. Submit the requirements listed in the new contracts brochure.
5. Where applicable, the deposit will be updated.

1. Be the contract holder.
2. Copy of national ID card or passport.
3. Complete the service request form and take it to one of our commercial offices.
4. The deposit will be updated where applicable.