Postpaid Plans
How does it work?
Procedures:
- After you pay for your service request or change, we will install your meter or update its status in the system.
- Once installed, the service is energized and automatically enters the corresponding billing cycle.
- In the event of a suspension, once you pay, the meter will be reactivated automatically within 5 minutes of payment.
- You will receive an email reminding you of your upcoming bill due date if you have a pending balance.
Balance
You can check your balance through these channels:
Our automated IVR: call (809) 552-6333 or (809) 686-2376 and select option 1.
Our WhatsApp bot at (829) 423-0100.
Our virtual office at www.cepm.com.do
Our CEPM App, available on the App Store and Google Play.
With this service you can:
- Check your consumption by day and every 15 minutes through our digital channels, CEPM App and Virtual Office.
- Download your digital bill via WhatsApp.
- Receive your bill by email every month.
- Receive the bill amount and payment due date by text message.
You have 30 days from the bill issue date to make your payment.
How do I request the service?
If you request a new service, you must provide the following documents:
Individuals:
- Copy of the property title if you are the owner.
- If you are a tenant, in addition to the property title you must submit a notarized authorization from the property owner.
- Copy of national ID card or passport.
If you already have a prepaid contract and want to switch to postpaid, you must meet the following:
Your account must be up to date with a zero balance.
Companies:
- Copy of the property title if you are the owner.
- Certified copy of the company’s incorporation documents.
- Board minutes confirming the legal representative.
- Copy of the National Taxpayer Registry (RNC).
- Copy of the legal representative’s national ID card or passport.
Where can you pay for your energy?
One of the great advantages of this service is that you have several ways to pay:
- All CEPM commercial offices.
- WhatsApp Bot, (829) 423-0100.
- Our payment kiosks, available at all our commercial offices during office hours and at our generation plant 24/7.
- Our call center: (809) 552-6333 and (809) 686-2376
- Through your virtual office at www.cepm.com.do
- Through the CEPM APP, available on the App Store and Google Play.
- Banco Popular.
- Banco BHD León.
