The distribution company CEPM was measured along with 63 other electricity distribution companies in the region.
BÁVARO, La Altagracia.- The Bavaro – Punta Cana and Bayahíbe area has the third best electric service in Latin America and the Caribbean. This is reflected in the twenty-fourth regional consumer satisfaction survey conducted by the Regional Energy Integration Commission (CIER, per its acronym in spanish) to electricity distribution companies.
The electricity distribution service of the area, in charge of the Consorcio Energético Punta Cana – Macao (CEPM), was the third among 31 distribution companies in Latin America and the Caribbean with less than 500 thousand customers, ratifying for the second time the medal of Bronze for regional consumer satisfaction of electric power in this survey.
In addition, the energy consortium won first place in the category of Corporate Social Responsibility, second place in customer service and energy supply, and third place in image.
The award was received in Santa Cruz, Bolivia by Jesús Bolinaga, General Manager of the company, within the framework of the 51st Meeting of Senior Executives of Latin America attached to CIER.
The survey, which was conducted door-to-door during April and May 2016, measures five rows to obtain the “Customer Satisfaction Index with Perceived Quality (ISCAL, per its acronym in spanish)” that generates the ranking. These categories are: energy supply, information and communication, energy bill, consumer attention and image.
Through a communication, the electricity company said that these results reflect the commitment of the CEPM with the Bavaro – Punta Cana area and Bayahíbe to offer a world-class service.
This is the seventh time that CEPM participates in the CIER survey. In 2014 CEPM obtained its first bronze medal, becoming the only electrical company in the Dominican Republic to be awarded the “CIER Customer Satisfaction Award”. The other distribution companies that participate in this study belong to eight countries in South America and five in Central America and the Caribbean.
