Prepaid Plans

With this service you can:

• Adjust your electricity consumption to the amount and frequency of your income.
• No bills or reconnection fees.
• Control the electricity consumption of your home or business.
• Receive notifications on your registered mobile phone when your available balance is about to run out.
• Receive by text message an estimated date and time when your loaded energy will run out, based on your average consumption over the last 3 days.
• Check your available balance by text message from your registered mobile phone.

How do I request the service?

If you request a new service, you must submit the following documents:

Individuals:

• Copy of the property title if you are the owner.
• If you are a tenant, in addition to the property title you must submit a notarized authorization from the property owner.
• Copy of national ID card or passport.

Companies:

• Copy of the property title if you are the owner.
• Certified copy of the company’s incorporation documents.
• Board minutes confirming the legal representative.
• Copy of the National Taxpayer Registry (RNC).
• Copy of the legal representative’s national ID card or passport.

If you already have a postpaid contract and want to switch to prepaid, you must meet the following:

• Your account must be up to date with a zero balance.
• Consumption up to the time of the request will be billed so you can bring the balance to zero.

Procedures:

• After you pay for your service request or change, we will install your meter or update its status in the system.
• Once installed, you can go to any of the available locations to top up.
• When you pay for your top-up through any of our available channels, the amount will be loaded automatically onto your meter within 5 minutes, with no codes needed.
• You will receive a text message on the mobile number in your contract telling you the amount loaded onto your meter.
• When 10% of the electricity loaded on your prepaid meter remains, the system will send a text message to your registered mobile phone letting you know your balance is about to run out. The message will include an estimated date and time when the loaded energy will run out, based on your average consumption over the last 3 days.

Balance

• You can top up your balance through our website using the “Prepaid Balance” option, which avoids text message charges on your phone service.
• To check your balance, text your full meter number to 809-284-6327 from the mobile phone you registered when you signed your contract.

How can you keep a credit balance?

When you buy energy, specify how much you want to keep as a credit balance and how much you want loaded onto your meter for consumption. You can then top up your energy using your credit balance from the comfort of your home, by sending a text message from the mobile number registered in your contract.

Where can you top up your energy?

One of the great advantages of this service is that you have several ways to top up:

• All CEPM commercial offices.
• All PagaTodo branches of Vimenca nationwide.
• The self-service machines of Mango Pay and Disashop.
• Through your virtual office.
• Through CEPM APP.