{"id":17748,"date":"2021-08-20T19:15:11","date_gmt":"2021-08-20T19:15:11","guid":{"rendered":"https:\/\/cepm.com.do\/reportar-averia\/"},"modified":"2026-10-09T12:05:47","modified_gmt":"2026-10-09T16:05:47","slug":"report-problems","status":"publish","type":"page","link":"https:\/\/cepm.com.do\/en\/report-problems\/","title":{"rendered":"Report an Outage"},"content":{"rendered":"<h1>Report an Outage<\/h1>\n<h2>How to report an outage<\/h2>\n<p>Report power outages, voltage fluctuations or hazardous conditions through any of our digital channels.<\/p>\n<h3>WhatsApp<\/h3>\n<p>Message us and report your outage from your phone at (829) 423-0100. <a href=\"https:\/\/wa.me\/18294230100\">Message us on WhatsApp<\/a><\/p>\n<h3>CEPM App<\/h3>\n<p>Report the outage and track it from the mobile app. <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=mobile.android.cepm_android\">Google Play<\/a> \u00b7 <a href=\"https:\/\/itunes.apple.com\/us\/app\/cepm\/id1215088732\">App Store<\/a><\/p>\n<h3>Virtual Office<\/h3>\n<p>Log in with your customer account and file the report. <a href=\"https:\/\/oficina.cepm.com.do\">Go to the Virtual Office<\/a><\/p>\n<p><strong>Have this ready:<\/strong> your contract number, the address or a nearby landmark, and a short description of the problem.<\/p>\n<p><strong>Downed lines or hazardous conditions:<\/strong> do not approach or touch damaged wires, poles or transformers, even if they look dead. Keep others away and report it immediately.<\/p>\n<p><!--more--><\/p>\n<p><!-- {\"name\":\"Layout Credi 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more\",\"title_hover_style\":\"reset\",\"title_element\":\"h3\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_grid_breakpoint\":\"m\",\"meta_style\":\"meta\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_width\":\"auto\",\"image_grid_breakpoint\":\"m\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"margin\":\"default\",\"title\":\"How to report an outage\",\"content\":\"\",\"title_style\":\"h2\",\"text_align\":\"center\",\"margin_remove_top\":false,\"content_margin\":\"remove\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/08\\\/icono-inversiones-19.svg\",\"image_vertical_align\":true,\"meta\":\"\",\"content_column\":\"\",\"title_margin\":\"remove\",\"image_grid_column_gap\":\"small\",\"image_grid_row_gap\":\"small\",\"link\":\"\",\"panel_style\":\"card-secondary\",\"panel_card_image\":false,\"image_width\":\"100\",\"panel_size\":\"small\"},\"modified\":\"2021-08-20T20:03:57.707Z\",\"name\":\"Panel Pospago\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Report power outages, voltage fluctuations or hazardous conditions through any of our digital channels.<\\\/p>\",\"text_size\":\"large\",\"text_align\":\"center\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"xsmall\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-3,1-3,1-3\",\"column_gap\":\"medium\",\"row_gap\":\"medium\",\"match\":true},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"panel\",\"props\":{\"title\":\"WhatsApp\",\"content\":\"\n\n<p>Message us and report your outage from your phone at <strong>(829) 423-0100<\\\/strong><\\\/p>\n\n<p><a class=\\\"uk-button uk-button-primary uk-margin-small-top\\\" href=\\\"https:\\\/\\\/wa.me\\\/18294230100\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Message us on WhatsApp<\\\/a><\\\/p>\",\"icon\":\"whatsapp\",\"icon_width\":60,\"icon_color\":\"primary\",\"panel_style\":\"card-default\",\"panel_padding\":\"default\",\"title_style\":\"h3\",\"title_element\":\"h3\",\"title_margin\":\"small\",\"text_align\":\"center\",\"content_margin\":\"small\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"panel\",\"props\":{\"title\":\"CEPM App\",\"content\":\"\n\n<p>Report the outage and track it from the mobile app.<\\\/p>\n\n<p><a class=\\\"uk-button uk-button-default uk-margin-small-top\\\" href=\\\"https:\\\/\\\/play.google.com\\\/store\\\/apps\\\/details?id=mobile.android.cepm_android\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Google Play<\\\/a> <a class=\\\"uk-button uk-button-default uk-margin-small-top\\\" href=\\\"https:\\\/\\\/itunes.apple.com\\\/us\\\/app\\\/cepm\\\/id1215088732\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">App Store<\\\/a><\\\/p>\",\"icon\":\"phone\",\"icon_width\":60,\"icon_color\":\"primary\",\"panel_style\":\"card-default\",\"panel_padding\":\"default\",\"title_style\":\"h3\",\"title_element\":\"h3\",\"title_margin\":\"small\",\"text_align\":\"center\",\"content_margin\":\"small\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"panel\",\"props\":{\"title\":\"Virtual Office\",\"content\":\"\n\n<p>Log in with your customer account and file the report.<\\\/p>\n\n<p><a class=\\\"uk-button uk-button-primary uk-margin-small-top\\\" href=\\\"https:\\\/\\\/oficina.cepm.com.do\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Go to the Virtual Office<\\\/a><\\\/p>\",\"icon\":\"user\",\"icon_width\":60,\"icon_color\":\"primary\",\"panel_style\":\"card-default\",\"panel_padding\":\"default\",\"title_style\":\"h3\",\"title_element\":\"h3\",\"title_margin\":\"small\",\"text_align\":\"center\",\"content_margin\":\"small\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"props\":{},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"text\",\"props\":{\"content\":\"\n\n<p><strong>Have this ready:<\\\/strong> your contract number, the address or a nearby landmark, and a short description of the problem.<\\\/p>\",\"margin\":\"medium\",\"text_align\":\"center\"}},{\"type\":\"text\",\"props\":{\"content\":\"\n\n<div class=\\\"uk-alert-warning\\\" uk-alert>\n\n<p style=\\\"color: #00549e;\\\"><span uk-icon=\\\"warning\\\"><\\\/span> <strong>Downed lines or hazardous conditions:<\\\/strong> do not approach or touch damaged wires, poles or transformers, even if they look dead. Keep others away and report it immediately.<\\\/p><\\\/div>\",\"margin\":\"default\"}}]}]}]}],\"version\":\"2.6.7\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Report an Outage How to report an outage Report power outages, voltage fluctuations or hazardous conditions through any of our digital channels. WhatsApp Message us and report your outage from your phone at (829) 423-0100. Message us on WhatsApp CEPM App Report the outage and track it from the mobile app. Google Play \u00b7 App [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17748","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Report an Outage - CEPM<\/title>\n<meta name=\"description\" content=\"Report power outages or hazardous conditions via WhatsApp (829) 423-0100, the CEPM App or the CEPM Virtual Office.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cepm.com.do\/en\/report-problems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report an Outage\" \/>\n<meta property=\"og:description\" content=\"Report power outages or hazardous conditions via WhatsApp (829) 423-0100, the CEPM App or the CEPM Virtual Office.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cepm.com.do\/en\/report-problems\/\" \/>\n<meta property=\"og:site_name\" content=\"CEPM\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CEPMrd\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-09T16:05:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cepm.com.do\/wp-content\/uploads\/2026\/06\/logo-CEPM-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"815\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cepmrd\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cepm.com.do\\\/en\\\/report-problems\\\/\",\"url\":\"https:\\\/\\\/cepm.com.do\\\/en\\\/report-problems\\\/\",\"name\":\"Report an Outage - 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