Understanding Your Bill

To provide our customers with confidence in our products is an important goal. For that, we have designed a tutorial so they can understand our bill.

Saving Energy

The biggest energy savings are the result of responsible habits in energy use. Consuming energy in an efficient way will save you money in your bill and help the environment. Follow these tips.

Risks and Dangers

Take care of yourself and those around you. The risks and dangers of electricity are hard to detect on time: prevention is your best ally.

Procedures information

Here you will find all the necessary information for procedures such as:
  • Request new contract
  • Modify holder’s name
  • Increase/decrease hired potency
  • Termination of contract
  • Meter transfer
  • General complaints

Download the brochure here.

You can pay your bill through the following:
  1. Payment at our commercial offices.
  2. Virtual Office.
  3. CEPM’s ATMs (located on CEPM main plant, and our three commercial offices -Friusa, Verón, San Juan Shopping Center, and Caribalico Building at Santo Domingo-)
  4. Mango Pay ATMs.
  5. Payment at branches of the following banks and institutions:

BÁVARO:

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BAYAHIBE:

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To make your payments through these options you need:
– Contract number and invoice.
– These payments are effective in our system 48 hours after applied.

Come visit us at our commercial offices! We are right next to you!

Gran Plaza Friusa

Av. España
Next to the gas station

809.552.6333

M-F 8:30am to 5:30pm
Saturdays 8:30am to 1:30pm

 

Plaza San Juan

Carretera Verón-Bávaro

809.552.6333

M-F 8:30am a 5:30pm
Saturdays 8:30am to 1:30pm
Holidays 8:30am to 12:30pm

 

Verón

Plaza Velero
Local K1
Cruce de Verón

809.552.6333

M-F 8:30am to 5:30pm
Saturdays 8:30 am to 1:30pm

Nisibón

Calle Antonio Guzmán

Fernández #149

 809.552.6333

M-F 8:30am to 5:30pm
Satudays 8:30am to 1:30pm

Compañía de Electricidad de Bayahibe

Carretera Dominicus-Canoa,
Bayahibe, R.D.

809.688.3001

M-F 8pm to 5pm
Saturdays 8am to 12pm

 

Santo Domingo (Corporate)

Av. Abraham Lincoln 295,
Edif. Caribalico, piso 3,
La Julia, Sto. Dgo, D.N.

809.549.7659

M-F 8:30am – 5:30 pm

 

Reports are anonymous

 

CEPM Prepaid Energy

“Yo Decido” (I Decide) is a program that commercializes prepaid energy, allowing the costumers to tailor their energy consumption to the amount and frequency of their income, and helping them to optimize their consumption, avoiding the reconnection fees that result after the suspension of service for lack of payment, falling back on their payment and minimum consumption.

With this service you can:

  • Adjust your electricity consumption to the extent and frequency of your income.
  • No bills or reconnection fees.
  • Control the electricity consumption of your home or business.
  • Receive notifications on your registered mobile phone when your available balance is close to exhaustion.
  • You will receive via text messages an estimated of when your balance will end, based on the average consumption of the last 3 days.
  • Check your available balance through text messages from your registered mobile phone.

How does it work?

Procedures

  • After you request the prepaid service and make the payment, we will install the meter or change your status in the system from postpaid to prepaid.
  • When installed, you can buy prepaid energy in any of the payment points available.
  • When you buy prepaid energy, your funds will be automatically placed on your meter in the next 5 minutes, without typing any codes.
  • You will receive a text message to the mobile phone associated to your contract, confirming the funds that were assigned to your meter.
  • Once your balance reaches 10% of the energy purchased, the system will automatically send you a text message informing that your electricity balance is almost up.

Balance

  • You can purchase energy through our website by clicking the option “Prepaid Balance”.
  • You can check your balance by sending a text message containing the complete number of your meter to the mobile number 809-284-6327 from the phone you registered at the time of the contract.

How can I leave funds in my virtual wallet?

At the time of your purchase, you must specify the amount of KWhs you want to leave in your virtual wallet and the amount you want to place immediately on your meter for consumption. You can later access the KWhs in your virtual wallet from anyplace without visiting one of our offices.

 

Where can I purchase prepaid energy?

One of the main advantages of the prepaid service is that you can purchase prepaid energy in several payment points:
  1. All CEPM branches.
  2. All branches of PagaTodo from Vimenca around the country.
  3. CEPM´s ATMs.
  4. Mango Pays’ ATMs.

For CEPM you are important, that is why we provide you information about the obligations that we have with you and those that you have as a user. Know the rights and duties that, according to the Dominican laws, you have with our company.

Download brochure here.

Follow these steps to get the most out of your virtual office.

How to sign in


How to view your power consumption

How to pay your bill

How to recharge prepaid contracts

Follow these steps to get the most out of your CEPM APP.

Online Review of Energy Consumption (Telemetry)

This service allows our commercial clients to check in real time the technical information regarding their energy consumption.

This useful information facilitates immediate decision making to optimize resources and analyze events.